If you are interested in becoming a customer, please complete the online registration form located on the landing page.
ONESOURCESUPPLIERS.COM
Once we have received your registration submission, a member of our sales team will contact you to notify you of your approval. If you need more information or have questions, please contact us.
Are there any costs involved?
No, there are no fees involved.
Which products are available to buy?
Your indirect sales representative will assist in providing pricing that will be available to you on the portal.
Which payment types are accepted?
Credit card orders are always accepted, pending the approval of your card. Additionally, your sales representative may be able to assist you in setting up a line of credit with One Source.
Credit Card Payment (Mastercard, Visa, Discover, American Express)
Credit Account (Terms and conditions apply.
Checking account (ACH)
What is the return policy on your products?
One Source Suppliers accepts returns on new products that have never been opened and are in the original condition and packaging. Returns must be made within seven (7) days from the date the order is received.
It is recommended that return shipments are shipped using a traceable shipping method as One Source Suppliers is not responsible for lost or damaged shipments.
Please contact us if you have questions regarding the return policy.
Do you offer credit or terms?
In most cases, upon approval of a credit application, One Source Suppliers will offer credit terms to dealers. In some cases, however, corporate policy may override the ability of a dealer to purchase on credit terms. Before completing the credit application, contact your corporate office (if applicable) or contact us to inquire about such policies.
Products
Will all the products be available when I place an order?
Every attempt is made to maintain up-to-date inventory levels of all products. However, a situation may arise where the quantity that is ordered is not available, our shipping department will ship whatever quantity is available.
What are universal products?
Universal products are products that are designed to operate on multiple devices. For example, a vehicle charger with a micro-USB connector will charge any device that has a micro-USB charging port.
Shipping
When will my submitted order ship?
Orders placed before 3:00 PM (EST) typically ship that business day. For Saturday delivery, the customer will have to specifically request it and cover the fees associated thereof.
Which shipping programs are offered?
Your Sales Representative will help you establish your shipping method.
How do I change my shipping address?
You can update your account at any time.
Can I ship to multiple locations?
You can ship to multiple locations as long as they are listed in your user account.,
Orders
Is there a minimum or maximum order quantity?
There is no minimum order quantity; however, you are limited to the inventory that is currently in stock. The maximum order size depends on the inventory available for purchase.
Do I have to place my order over the internet?
All orders should be placed using the web portal as it keeps order history, tracking information and other vital data. Alternatively orders can be placed by a sales rep using the web portal.
Can I have multiple users in my account?
Yes, you can have multiple users, each with their own permissions.
Can I cancel or modify my order?
It might not be possible to change or cancel an order because our products ship so quickly. Please contact us, to submit a request to change or cancel your order. Our customer service team will respond to as quickly as possible.
